24x7 support for critical operations
Onboard electronic failures do not wait for business hours. Our technical desk is available 24/7 to keep response time to a minimum.
Ticket channels
Phone / WhatsApp
Call or message +55 (21) 96530-9793. We triage the ticket within minutes.
Service email
Send details to service@rnanavais.com and receive a formal reply with a ticket number.
Website form
Use the contact page form for formal records with all required fields.
Geographic coverage
Brazilian ports
Coverage of the main Brazilian ports with priority on Rio de Janeiro, Santos, Itaguaí and Southern/Northeastern ports.
Offshore operations
Mobilization to producing basins with crew certified in CBSP, HUET and other trainings required by operators.
Remote support
Assisted diagnosis by phone, video and remote access when applicable.
Ticket workflow
1. Ticket registration
We collect vessel data, location, affected system and criticality.
2. Technical triage
On-call engineer assesses the scenario and proposes a response plan.
3. Mobilization
Field crew is dispatched with the right parts and tooling.
4. Documented closure
Delivery of technical report with evidence and contingency recommendations.